Refund policy

Refund & Return Policy – Atmosphere Furniture

At Atmosphere Furniture, we take pride in the quality and craftsmanship of every piece. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

To qualify for a return, your item must:

• Be in the same condition as when received
• Be unused and free from damage or signs of wear and tear 
• Include all original hardware, components, and accessories
• Include the receipt or proof of purchase

Original packaging is not required, but the item must be re-packaged securely for safe transport.

Items that have been assembled, installed, used, or altered in any way cannot be returned.

How to Start a Return

To initiate a return, please email us at info@atmospherefurniture.co.za.

If your return is approved, we will provide:

• Return instructions
• The return delivery address
• Collection options (where applicable; fees may apply)

Unapproved returns will not be accepted.

Damages & Quality Issues

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, notify us within 48 hours with photos so we can assess the issue and resolve it quickly.

Non-Returnable Items

We do not accept returns on:

• Custom or made-to-order furniture
• Special-order fabrics or finishes
• Clearance or sale items
• Gift cards

These products are produced or sold under final-sale conditions.

Exchanges

If you’d like to exchange an item, the quickest method is to:

1. Request a return via email
2. Return the original item once approved
3. Place a new order for the desired item

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

If approved, your refund will be processed to your original payment method.
Please note that banking institutions may require additional time to reflect the refund.